1. Eligibility and 12-hour window
Refunds are considered based on the issue reported with the delivered product. A refund request must be submitted within 12 hours from product delivery. Requests submitted after this 12-hour window are not eligible for a refund.
2. Residential IP proxy guarantee
For Residential RDP and Premium Residential RDP, if the delivered residential IP is detected as a VPN or proxy at delivery, ClovRDP provides a full refund with no questions asked. This guarantee does not apply to Cheap Residential RDP.
3. Cheap Residential RDP
Cheap Residential RDP is not eligible for refunds or replacements under this Refund Policy. The residential IP for this product is shared, while the allocated CPU, RAM and NVMe resources remain dedicated to the service and full administrator access is provided.
4. Issue review
Eligibility is determined after ClovRDP reviews the reported issue and the relevant service information. A request does not automatically guarantee a refund. Customers should provide the order or service details and a clear description of the issue so it can be reviewed.
5. Windows 10 Pro installation
Windows 10 Pro installation is non-refundable. Any amount charged for Windows 10 Pro installation is not eligible for a refund once the installation has been provided.
6. Bandwidth limit
A refund is not available once bandwidth or data-transfer usage for the delivered service exceeds 100 MB. This limit applies even when the refund request would otherwise fall within the 12-hour request window.
7. Replacement requests
The same eligibility conditions apply to replacement requests. A replacement must be requested within 12 hours from product delivery, Windows 10 Pro installation is not refundable or replaceable as an installation charge, and a replacement is not available once bandwidth or data-transfer usage exceeds 100 MB.
8. Cancellations
Cancelling a service does not by itself create refund eligibility. Refund eligibility remains subject to the issue review, the 12-hour window, the Windows 10 Pro installation exclusion, and the 100 MB bandwidth limit described in this policy.
9. Service issues and failed delivery
If a product is not delivered successfully or a delivered service has an issue, contact ClovRDP promptly. ClovRDP will review the issue and determine the applicable resolution, which may include troubleshooting, replacement, or an eligible refund depending on the circumstances and this policy.
10. Abuse and prohibited use
Services suspended or terminated for abuse, prohibited activity, or violation of the applicable service terms are not automatically eligible for a refund or replacement. Any request remains subject to review and applicable non-waivable rights.
11. Billing disputes and chargebacks
Contact ClovRDP before initiating a payment dispute so the billing or service issue can be reviewed. Nothing in this policy limits rights that cannot lawfully be waived.
12. Approved refunds
If a refund is approved, ClovRDP will process it through an appropriate available payment route. Processing time after approval can depend on the payment provider or financial institution.
13. Contact
Refund and replacement requests can be sent to [email protected].